Silver Care Packages High Priority Care for your High Quality Product High Priority Care Minimize downtime with a Tektronix Silver Care Package. As a Silver Care Package owner you are one phone call away from starting your repair process - no quotes, purchase orders, or approval delays. Your instrument gets priority in the queue at the depot, ahead of on-demand repairs. Online tools are available to book your repair order and track your instrument's progress. Tektronix service coverage spans the globe. Depot technicians around the world have immediate access to Tektronix replacement parts and tools that speed their work. Getting you back to work quickly is our priority. No Additional Repair Costs A Tektronix Silver Care Package is an effective way to control costs and protect you from unplanned expenses. With the Silver Care Package, 5 years of coverage costs a fraction of a single product repair. Our plans cover all parts and labor, and 2-day transportation within the country. Tektronix Silver Care Packages are designed for customers seeking high availability of their instruments, while keeping the total cost of ownership low and predictable. Performance Silver Care Packages offer 5 years of complete coverage for your Tektronix product. Lower your total cost of ownership and reduce your downtime. As the original equipment manufacturer, Tektronix guarantees your repaired instrument is returned to like-new factory performance. Our worldwide service centers are staffed by the most experienced technicians in the industry, and are equipped with the tools and software optimized to restore your products to like-new condition. Your instruments receive the latest firmware updates and safety modifications. Features & Benefits Compliance Get the Coverage You Deserve from a Silver Care Package Minimize Downtime - Faster repair time than without coverage (average is 5 days faster) No Additional Repair Costs - Service package covers all parts, labor, and transportation (2-day air shipment in both directions within the country) "Like-new" Factory Performance - Instruments returned to like-new factory performance after the repair is completed Trust Your Measurements - Repair work includes calibration and adjustments to published accuracy specifications 90-day Service Warranty All repair work includes calibration and adjustments to restore published accuracy specifications, ensuring that all measurement results can be trusted. Calibrations are performed under ISO9001:2008 Registered Quality System and in compliance with metrology standards: ISO/IEC 17025:2005 ANSI/NCSL Z540.1-1994 (R2002) ISO9001:2008 Highest Quality We restore your instruments to like-new factory performance so you can put them back to work quickly, at a significantly lower cost than unplanned, on-demand repair service. That is your Tektronix Service Advantage. Data Sheet Contact Tektronix: ASEAN / Australasia (65) 6356 3900 Austria 00800 2255 4835* Balkans, Israel, South Africa and other ISE Countries +41 52 675 3777 Ordering Information Belgium 00800 2255 4835* Brazil +55 (11) 3759 7627 Tektronix has 5 different Silver Care Packages available for the products below: Canada 1 800 833 9200 Central East Europe and the Baltics +41 52 675 3777 Central Europe & Greece +41 52 675 3777 Silver Care 100 Silver Care 200 Silver Care 400 DMM4000 Series PWS2000 Series PWS4000 Series TDS1001C-EDU ADA400A AFG3011 AFG3021B AFG3022B P5200A P5202A P5205A P5210A TDS1002C-EDU AFG3101 TCA-VP150 TDS1012C-EDU TEK-USB-488 TPP0500 TPP1000 THDP0100 AFG3102 THDP0200 DPO2000 Series DPO2012-GSA TMDP0200 FCA3000 TPA-BNC TPP0502 FCA3003 TPP0850 FCA3100 FCA3103 TPS2000 Series MSO2000 Series AFG3251 AFG3252 CT6 DPO3000 Series FCA3020 FCA3120 MSO3000 Series P5205 P6243 P6516 P6616 TCPA300 Denmark +45 80 88 1401 TCP202 TCP305 TCP312 TCPA400 Finland +41 52 675 3777 France 00800 2255 4835* Germany 00800 2255 4835* Hong Kong 400 820 5835 India 000 800 650 1835 TDS3000 Series TDS3032C-AF TDS3032C-GSA Italy 00800 2255 4835* Japan 81 (3) 6714 3010 Luxembourg +41 52 675 3777 Mexico, Central/South America & Caribbean 52 (55) 56 04 50 90 TDS3034C-GSA TDS3054C-GSA THS3014 THS3024 Middle East, Asia, and North Africa +41 52 675 3777 The Netherlands 00800 2255 4835* Norway 800 16098 People's Republic of China 400 820 5835 Poland +41 52 675 3777 Portugal 80 08 12370 Republic of Korea 001 800 8255 2835 Russia & CIS +7 (495) 7484900 South Africa +41 52 675 3777 Silver Care 600 1103 80A03 DPO4000 Series DPO4000B Series DPO4000 GSA Series MCA3000 Series MSO4000 Series MSO4000B Series MSO4000 GSA Series P5210 P6015A P6245 P6246 Spain 00800 2255 4835* Silver Care 900 P6701B P6703B RTPA2A TAP1500 TCA-1MEG DP-AUX MDO4000 Series P6247 P6248 P6251 P7240 TAP2500 TAP3500 TDP1000 TDP1500 TCP0030 TCP0030-GSA TCP0150 TCP0150-GSA P6330 P7225 TDP3500 Sweden 00800 2255 4835* Switzerland 00800 2255 4835* Taiwan 886 (2) 2722 9622 United Kingdom & Ireland 00800 2255 4835* USA 1 800 833 9200 * European toll-free number. If not accessible, call: +41 52 675 3777 TCP303 TCP404XL TDP0500 TEK-DPG Updated 10 February 2011 For Further Information. Tektronix maintains a comprehensive, constantly expanding collection of application notes, technical briefs and other resources to help engineers working on the cutting edge of technology. Please visit www.tektronix.com Copyright (c) Tektronix, Inc. All rights reserved. Tektronix products are covered by U.S. and foreign patents, issued and pending. Information in this publication supersedes that in all previously published material. Specification and price change privileges reserved. TEKTRONIX and TEK are registered trademarks of Tektronix, Inc. All other trade names referenced are the service marks, trademarks, or registered trademarks of their respective companies. 20 Jan 2012 www.tektronix.com 81W-27237-0