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Philips Semiconductors
General Quality
TOTAL QUALITY MANAGEMENT
Philips Semiconductors is a Quality Company, renowned
for the high quality of our products and service. We keep
alive this tradition by constantly aiming towards one
ultimate standard, that of zero defects. This aim is guided
byourTotalQualityManagement(TQM)system,thebasis
of which is described in the following paragraphs.
Quality assurance
Based on ISO 9000 standards, customer standards such
as Ford TQE and IBM MDQ. Our factories are certified to
ISO 9000 by external inspectorates.
Partnerships with customers
PPM co-operations, design-in agreements, ship-to-stock,
just-in-time and self-qualification programmes, and
application support.
Partnerships with suppliers
Ship-to-stock, statistical process control and ISO 9000
audits.
Quality improvement programme
Continuous process and system improvement, design
improvement, complete use of statistical process control,
realization of our final objective of zero defects, and
logistics improvement by ship-to-stock and just-in-time
agreements.
ADVANCED QUALITY PLANNING
During the design and development of new products and
processes, quality is built-in by advanced quality planning.
Through failure-mode-and-effect analysis the critical
parameters are detected and measures taken to ensure
good performance on these parameters. The capability of
process steps is also planned in this phase.
PRODUCT CONFORMANCE
The assurance of product conformance is an integral part
ofour quality assurance(QA) practice. Thisis achieved by:
•Incoming material management through partnerships
with suppliers.
•In-line quality assurance to monitor process
reproducibility during manufacture and initiate any
necessary corrective action. Critical process steps are
100% under statistical process control.
•Acceptance tests on finished products to verify
conformance with the device specification. The test
results are used for quality feedback and corrective
actions. The inspection and test requirements are
detailed in the general quality specifications.
•Periodic inspections to monitor and measure the
conformance of products.
PRODUCT RELIABILITY
With the increasing complexity of Original Equipment
Manufacturer (OEM) equipment, component reliability
must be extremely high. Our research laboratories and
developmentdepartmentsstudythefailuremechanismsof
semiconductors. Their studies result in design rules and
process optimization for the highest built-in product
reliability. Highly accelerated tests are applied to the
products reliability evaluation. Rejects from reliability tests
and from customer complaints are submitted to failure
analysis, to result in corrective action.
CUSTOMER RESPONSES
Our quality improvement depends on joint action with our
customer. We need our customer’s inputs and we invite
constructive comments on all aspects of our performance.
Please contact our local sales representative.
RECOGNITION
The high quality of our products and services is
demonstrated by many Quality Awards granted by major
customers and international organizations.
